Terms & Conditions

1. Who we are

These terms cover bookings made with UniMove. In these terms, "we", "us" and "our" mean UniMove, and "you" and "your" mean the person making the booking.

2. The service we provide

We provide student summer storage and student moving bookings across GB mainland. For storage, we collect your belongings from your address, keep them in storage over the period you book, and deliver them back to the address you give us. For moving, we collect your belongings from one address and deliver them to another. Room service, where we carry items down from and up to your room, is available as an added option at either end. A packing kit of boxes, tape and bubble wrap is also available as an added option.

3. Booking and payment

You build your booking online and the price is shown to you before you pay. The price is worked out from how much you store or move, how long you store it, and where it goes. Payment is taken in full at the time of booking by card. Card payments are processed by Stripe. We do not see or store your full card details.

Your booking is confirmed once payment is received. We will send you a confirmation email with your booking details and a booking reference.

4. What is included

The price you pay is an all-in price for the service you book. For storage bookings it covers collection, storage for the period booked, and return delivery. Optional extras such as room service and a packing kit are included only if you add and pay for them when you book.

If you only know the city for your return delivery, or you are not yet sure of your exact return date, you can book with your best estimate and confirm the exact date and address with us later. Confirming or adjusting your date and address in this way does not cost extra.

5. Your responsibilities

• Give us accurate and complete details when you book, including names, contact details, addresses, dates and a fair description of what you are storing or moving.
• Make sure we can get safe and reasonable access to collect and deliver at the agreed addresses, including any parking, lifts, stairs or door access we need.
• Pack your items properly so they are safe to carry and transport. If you have added a packing kit, use it to pack securely before your collection day.
• Be available, or have someone available on your behalf, at the address on the agreed day.
• Tell us about anything heavy, fragile, valuable or awkward so we can plan for it.

We do not carry or store cash, jewellery, important documents, perishable food, plants, animals, illegal items, firearms, or anything dangerous, flammable or hazardous. Please do not include these in what you give us.

6. Access and changes on the day

We confirm a 3-hour target time slot the day before each visit. If we cannot get safe or reasonable access on the day through no fault of ours, or details turn out to be materially different from what you told us, this may delay the job or lead to an extra charge to cover a return visit or extra time and labour.

7. Looking after your belongings

We handle your belongings with care throughout collection, storage and return. Your belongings are insured in transit and in storage. The level and terms of cover apply as set out in our insurance arrangements, and cover does not extend to items that were not properly packed, to inherent faults, or to items we ask you not to include. If something is lost or damaged, tell us as soon as you can and within a reasonable time so we can put it right.

8. Our liability

We will carry out the service with reasonable care and skill. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under the law of England and Wales. Subject to that, we are not liable for losses that were not reasonably foreseeable, or for losses caused by you giving us inaccurate details, by access problems outside our control, or by items being packed unsuitably.

9. Cancellation and refunds

Cancellations and refunds are covered by our Refund and Cancellation Policy. Please see our refunds page for the cancellation window, what is refundable and how to request a refund.

10. Changes to these terms

We may update these terms from time to time, for example to reflect changes to our service or to the law. The version that applies to your booking is the one published on this site when you book. The date at the top of this page shows when these terms were last updated.

11. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

12. Contact us

If you have any questions about these terms or your booking, email us at smile@unimove.org.