1. Who we are
This policy explains how UniMove collects and uses your personal data when you book student summer storage or a student move with us. UniMove is the data controller for the personal data described here.
UniMove
Plover Barn, Kings Lane, Longcot, SN7 7SS
smile@unimove.org
2. The personal data we collect
- Your name.
- Your contact details, such as email address and mobile number.
- The collection and delivery addresses you give us.
- Your booking details, such as what you are storing or moving, your dates, any options you choose, and your booking reference.
- Records of our correspondence with you, such as emails about your booking.
Card payments are processed by Stripe. We do not collect or store your full card number. Stripe handles the card details and confirms the payment to us.
3. Why we use your data and our lawful basis
- To provide your booking. We use your details to take payment, collect, store and deliver your belongings, and keep you updated. The lawful basis is performance of our contract with you.
- To run our business. We use your details to keep records, prevent fraud, handle questions and improve our service. The lawful basis is our legitimate interests in running our business properly.
- To meet legal duties. We use some data to comply with our legal and accounting obligations. The lawful basis is compliance with a legal obligation.
4. Who processes your data for us
We use a small number of trusted service providers who process data on our behalf:
- Stripe for card payment processing.
- Email and operations tools we use to send confirmations, communicate with you and manage and schedule your booking.
These providers act on our instructions and are required to keep your data secure. Some providers may process data outside the UK. Where they do, appropriate safeguards are in place as required by UK data protection law.
5. How long we keep your data
We keep your personal data for as long as we need it to provide your booking and to meet our legal, accounting and tax duties. In practice that usually means up to six years after your booking, after which we delete or anonymise it.
6. Your rights
Under UK GDPR you have the right to:
- Ask for a copy of the personal data we hold about you.
- Ask us to correct data that is wrong or incomplete.
- Ask us to delete your data, where there is no legal reason for us to keep it.
- Ask us to restrict or object to how we use your data.
- Ask for your data to be moved to another provider, where this applies.
- Withdraw consent, where we relied on consent.
To exercise any of these rights, email us at smile@unimove.org. We will respond within the time allowed by law.
7. Cookies
Our booking site uses only the cookies and similar storage needed to make the site work and to take payment securely through Stripe. We do not use cookies to track you for advertising. You can control or delete cookies in your browser settings, though some parts of the booking process may not work without them.
8. Keeping your data secure
We take reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. Payments are handled by Stripe over a secure connection.
9. How to contact us
For any privacy question or request, email us at smile@unimove.org or write to UniMove, Plover Barn, Kings Lane, Longcot, SN7 7SS.
10. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.